The Morning Show

Apple iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

Apple iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

The iOS 11.3 update breaks iPhone 8 devices that have not had their screens repaired by

Apple, sources suggest. Screens repaired by a third-party do not have touchscreen

functionality, rendering the whole device essentially useless. Sources say it is the latest

example of the company’s battle against people going to independent repair shops to get their

devices fixed. Released at the end of March, the software update kills touch functionality on

devices that worked fine before the update. “This has caused my company over 2,000 reshipments,”

Aakshay Kripalani, chief executive of Georgia-based repair shop Injured Gadgets

told Motherboard. “Customers are annoyed and it seems like Apple is doing this to prevent

customers from doing third-party repair.” For many people, getting a device fixed by a third

party is cheaper than getting it done with Apple. The company charges $149 to repair the

screen of an iPhone 6S, 7 or 8.

 

– Dave & Lisa

Lisa G

April 11th, 2018

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